Notch Equipment Shipping Policy

Orders placed by 2pm EST will be shipped out the same day. Splicing products may not ship out same day. Orders placed after 2pm EST will ship out the next business day.

All orders ship from our warehouse in Greensboro, NC and most will go out via UPS Ground. Freight costs are based on weight and dimensions. A tracking confirmation email will be sent to the address provided in the order. Please note UPS does not deliver to PO Boxes or Military APO/FPO addresses.

We do not ship on holidays or weekends. We will notify you of any delays in shipping.

Changes to Orders

Want to make a change to your order? As long as we haven’t shipped your order, we’re happy to help. Call our customer service department at +1 336-458-3053 and we’ll make the changes for you.

Shipping Rates

At Notch Equipment, the best shipping rates are applied to all orders, regardless of where or how you buy.

Shipping Outside the US

Outside USA duties and taxes for international orders are to be paid by the customer. If refused, the customer will be responsible for any duties and/or freight paid by Notch Equipment, as well as any “abandoned merchandise” charges. Sales tax is applied to all U.S. orders.

Heavy Weight Items

Heavy weight items can generate higher shipping costs. Therefore, the freight chart does not apply to orders containing these items. Exact shipping cost cannot be determined until the weight is totaled and calculated against your shipping zone at the end of the day. International shipments are quoted on an individual basis, depending on destination, weight and dimensions.

Oversized Packages

Due to new UPS regulations, the shipping charges for oversized packages (such as poles) will be higher than normal shipping costs. If you have any questions about these changes and their effect on your costs, please ask our customer service representatives, available Mon-Fri from 8 a.m. - 6 p.m.

If you have HEAVY WEIGHT/OVERSIZED product(s) in your order, the entire order will ship UPS GROUND. If you would like items that are not heavy weight/oversized to be shipped sooner, please place a separate order for these items.

Order Questions

If you have any questions about product, order status or when your order will ship, please contact customer service by phone at +1 336-458-3053. For larger orders, or expedited shipping, please contact us.